Frequently asked questions
We have several electricians on our team, so in over 90% of calls we’re able to fix your hot water cylinder the same day you call us.
In about one-in-thirty calls for a hot water cylinder that’s stopped working, the cylinder itself needs replacing. Because we also have several plumbers on our team we can get onto that immediately too.
Sometimes however, homeowners decide to covert to gas instead of replacing the cylinder. Our plumbers are also gas fitters and again, we can get onto jobs like that pretty quickly.
No – these are our people. When you book a visit with one of our staff, we can send you an appointment confirmation, along with a photograph of the tradesman who is coming to your door.
We currently have four building teams and two of the team leaders are LBPs.
The other two are qualified carpenters.
We use the LBPs to complete jobs that require a building permit.
We specialise in house renovations and extensions.
If in doubt, ask to see your electricians certificate of registration from the Electrical Workers Board.
A plumbing business cannot legally operate without Certifying tradesmen – if in doubt, please ask to see your tradesman’s certificate of registration with the Plumbers, Drainlayers and Gasfitters board.
We don’t warranty any parts and supplies that our customers buy – but if we have supplied a part or an appliance, we do warranty that part/appliance for the life of the manufacturer’s or supplier’s warranty.