Generally it’s the heating element that has died, and that’s an electrician’s job. Sometimes we also have to replace the thermostat when we replace the element. In most case the whole job takes less than two hours, allowing you to have a hot shower the same day we’ve been to fix the cylinder.
We have several electricians on our team, so in over 90% of calls we’re able to fix your hot water cylinder the same day you call us.
In about one-in-thirty calls for a hot water cylinder that’s stopped working, the cylinder itself needs replacing. Because we also have several plumbers on our team we can get onto that immediately too.
Sometimes however, homeowners decide to covert to gas instead of replacing the cylinder. Our plumbers are also gas fitters and again, we can get onto jobs like that pretty quickly.
Our plumbing, gas fitting and drain laying teams are led by Certifying tradesmen. This is the highest qualification available for each of these trades.
A plumbing business cannot legally operate without Certifying tradesmen – if in doubt, please ask to see your tradesman’s certificate of registration with the Plumbers, Drainlayers and Gasfitters board.
We have been operating for five years and guaranteed the labour on every single job we’ve done to date, without question and at no charge to the client.
We don’t warranty any parts and supplies that our customers buy – but if we have supplied a part or an appliance, we do warranty that part/appliance for the life of the manufacturer’s or supplier’s warranty.